FAQs

Q?

After dropping my phone it has become unresponsive to touch, does the glass repair fix this issue?

A.

Yes, any non responsiveness your phone is suffering due to a drop will be corrected with the Glass & Digitizer repair, as the Digitizer that is being replaced is the part responsible for all touch functionality. Check out our glass replacement article to learn more about broken glass and the repair process.

Q?

How do I know if I need the LCD repair or not?

A.

If the actual screen of the phone is bleeding, white, or has any dead pixels then you’re going to need to select the LCD & Glass option as the LCD has suffered irreversible damage. Still not sure? Send a picture of the current condition of the phone while it is powered on to Phonesfixit@phonesfixit.com and we will do our best to diagnose it.

Q?

The glass on my iPhone is completely shattered and is chipping off, is the glass replacement service all I need?

A.

Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.

Q?

Do you offer a warranty on screen repair services?

A.

Yes, all parts and repair services include a 90-day warranty. This warranty covers only the part(s) that were replaced. It does not cover any subsequent damage to the phone or components that were not replaced.

Q?

Does the water damage service include water damage sensor replacement?

A.

No, the water damage service includes all parts and labor required to the get phone back to fully functional condition but does not include water damage sensor replacement.

Q?

I dropped my phone in liquid that was not water, should I send it in for the water damage service?

A.

Absolutely. Through the salt in salt water is very corrosive and can be very damaging to electronic devices, there is no reason to not send in your device in for a water damage repair. Our success rate on salt water damage is lower than that of a device that has been dropped in other liquid but there is still a good chance that is can be repaired, and if it cannot you will pay nothing so there is nothing to lose.

Q?

My device fell into water, should I let it dry out to see if works before I send it in?

A.

Though the device can sometimes begin working again on its own after water damage, it is very uncommon and not a likely outcome. It is more likely that corrosion and residue deposits will begin to form on the logic board making the repair process more difficult. We recommend sending the device in as soon as possible even if it is still wet as our chance at repairing the device increases substantially the sooner we receive it.